When granting a customer's claim, a business communicator should include an opening in an adjustment message that
A)summarizes the reader's claim and request.
B)presents the good news immediately.
C)explains and clarifies the company's position.
D)builds goodwill.

Question

Quizplus · Accepted Answer

Presenting the good news immediately in an adjustment message is effective because it addresses the reader's primary concern right away, leading to a positive response and maintaining a good relationship with the customer.

When Granting a Customer's Claim, a Business Communicator Should Include