Determining how one's customers' needs and perceptions are changing is a part of:
A) developing a strategy to minimize critical encounters.
B) developing a service strategy.
C) increasing service resilience.
D) developing social cognition.
E) transitioning from using relationship selling to using traditional selling.

Question

Quizplus · Accepted Answer

Developing a service strategy involves understanding and adapting to customers' changing needs and perceptions to improve service delivery and customer satisfaction.

Determining How One's Customers' Needs and Perceptions Are Changing Is