Which of the following actions can enhance a customer's feelings toward a salesperson and his or her organization?
A) Focusing on short-term orders
B) Applying the practices of traditional selling
C) Using cold canvassing for customer prospecting
D) Periodically inquiring about customer satisfaction
E) Directing the customer to after-sales support

Question

Quizplus · Accepted Answer

Periodically inquiring about customer satisfaction shows that the salesperson and organization care about the customer's experience and are committed to ensuring their needs are met, which can enhance positive feelings.

Which of the Following Actions Can Enhance a Customer's Feelings