One way that Porsche evaluates its product and service level is by monitoring how well it ranks on various customer service indexes.In doing so, Porsche is:
A)controlling marketing activities.
B)taking corrective action.
C)empowering its employees.
D)evaluating actual performance.
E)setting performance standards.

Question

Quizplus · Accepted Answer

By monitoring how well it ranks on customer service indexes, Porsche is evaluating its actual performance in terms of product and service quality. This allows the company to identify areas for improvement and make any necessary corrective actions.

One Way That Porsche Evaluates Its Product and Service Level