When answering people's concerns and questions in relation to a change process, it is better to only provide the 'good' news, or information that is positive and will be perceived as such. It is also better to provide misinformation early on about aspects of the change process that are likely to meet with resistance, since these can be corrected later in the process, when the change is progressing more smoothly.

Question

Quizplus · Accepted Answer

It is not ethical or effective to provide misinformation about any aspect of a change process. It is important to be transparent and honest about potential challenges and concerns to build trust with stakeholders and work collaboratively towards a successful change.

When Answering People's Concerns and Questions in Relation to a Change