When using the balanced scorecard to monitor performance, the learning and growth perspective answers which of the following questions?
A)Are we developing employees and providing technologies that facilitate change and improvement?
B)Are we creating products and hiring employees with skills to create product and deliver them in a timely manner?
C)Are we meeting our stakeholders' expectations?
D)Are we growing in a manner to be competitive in the industry?

Question

Quizplus · Accepted Answer

The learning and growth perspective in the balanced scorecard framework focuses on the organization's ability to learn, innovate, and adapt to change. It answers the question of whether the organization is developing employees and providing technologies that facilitate change and improvement. Choices B, C, and D refer to other perspectives in the balanced scorecard framework.

When Using the Balanced Scorecard to Monitor Performance, the Learning