Before a balanced scorecard can be developed, managers must
A)be clear about the strategy they are trying to achieve.
B)understand the lagging and leading indicators that affect operations.
C)utilize a performance dashboard to develop operational goals.
D)utilize SMART measures.

Question

Quizplus · Accepted Answer

The development of a balanced scorecard begins with understanding and being clear about the overall strategy the organization is trying to achieve.

Before a Balanced Scorecard Can Be Developed, Managers Must