A management tool that integrates performance measures across four different perspectives to guide operations toward achieving an organization's strategy is called
A)a performance dashboard.
B)a balanced scorecard.
C)key performance measures.
D)a company satisfaction benchmark.

Question

Quizplus · Accepted Answer

A balanced scorecard is a management tool that integrates performance measures from financial, customer, internal processes, and learning and growth perspectives to guide operations toward achieving an organization's strategy. It helps organizations to align strategy with operations, communicate strategy to all employees, track performance over time, and make informed decisions. A performance dashboard, key performance measures, and company satisfaction benchmark are separate tools that can be used in conjunction with a balanced scorecard but do not provide the same comprehensive approach.

A Management Tool That Integrates Performance Measures Across Four Different