Question 1

The flow of information in a company declines when human relations is lacking
A) conflict resolution.
B) self-disclosure.
C) trust.
D) self-assessment.

Accepted Answer

Trust is essential for an open flow of communication within a company, as it leads to employees feeling comfortable sharing information and ideas without fear of judgment or negative consequences. Without trust, there may be hesitancy or even refusal to communicate, ultimately leading to a decline in the flow of information. Conflict resolution and self-disclosure can also contribute to strong human relations, but they may not directly impact the flow of information. Self-assessment may be important for individual growth but may not have a significant impact on the flow of information in a company.

Question 2

Christine is a manager at a consumer electronics retailer.She often works 12-15 hour days and pushes herself and the employees she oversees to work towards perfection.They feel that in order to succeed, they must adopt the same work behaviors, despite feeling stressed and burnt out.Work behavior of the employees is most influenced by
A) their personal characteristics.
B) the organizational culture.
C) supervisory-management personnel.
D) work group membership.

Accepted Answer

Work behavior of employees is most influenced by supervisory-management personnel, which in this case is Christine who pushes herself and her employees to work towards perfection, resulting in stressful and burnt-out employees. The behavior of a supervisor or manager can greatly impact the behavior of the employees they oversee.

Question 3

Peter's workplace contains a gym and on-grounds day care service.The company also offers employees monthly seminars on a wide range of topics such as stress management and living on a budget.Peter's employer demonstrates an appreciation for developing the concept of
A) the total person.
B) diversity.
C) group membership.
D) values.

Accepted Answer

The employer's focus on providing resources for physical fitness, child care, and personal development through seminars suggests a prioritization of employees' overall well-being and development as individuals, or the concept of the total person.

Question 4

Over time, the human relations movement
A) focused more on plant layout and mechanical processes
B) had little effect on improvements in productivity.
C) offered a simplified perception of employees.
D) reflected a shift in values and concerns, from things to people.

Accepted Answer

The human relations movement reflected a shift in values and concerns, from things to people. It emphasized the importance of treating employees as human beings and recognizing their individual needs and motivations. It aimed to improve communication and social relations within the workplace, ultimately leading to higher productivity and job satisfaction. It did not focus on plant layout or offer a simplified perception of employees.

Question 5

The Hawthorne studies contributed to the development of interpersonal relations through the discovery
A) of the characteristics of effective managers.
B) that breaking jobs into isolated specialized tasks increased worker productivity.
C) of the informal organization network that exists among workers.
D) that workers need training to be effective in their jobs.

Accepted Answer

The Hawthorne studies found that workers’ productivity was affected by social and psychological factors, including the informal organization network and interpersonal relationships among workers. This led to the development of the human relations approach to management, which emphasized the importance of employee morale, job satisfaction, and communication in the workplace. The studies did not focus on identifying effective managers or the need for worker training, and actually contradicted the idea that breaking jobs into specialized tasks increased productivity.

Question 6

A major source of frustration for workers in an information economy is the fact that they can process information much more quickly than the information typically is available and become bored in the resulting idle time.

Accepted Answer

The answer of A major source of frustration for workers...

Question 7

Individuals can achieve greater satisfaction from their careers and personal lives when they are supported and strive to manage
A) the relationships with their personal selves.
B) their one-to-one relationships.
C) their group member relationships.
D) all of these.

Accepted Answer

Individuals can achieve greater satisfaction in their careers and personal lives when they manage and improve relationships with themselves, one-to-one relationships, and relationships with group members. All three types of relationships are interconnected and impact an individual's well-being and success. Managing these relationships involves developing self-awareness, effective communication skills, empathy, and conflict management abilities.

Question 8

The quality of one's work is related to one's ability to cope with family problems.

Accepted Answer

The quality of one's work can be affected by personal issues, including family problems, as they can impact an individual's mental and emotional state, leading to decreased focus, motivation, and overall performance at work.

Question 9

From an interpersonal relations perspective, major forces that influence work behavior include
A) the general state of the economy.
B) the organizational culture, supervisory-management personnel, and group cohesiveness.
C) the physical characteristics of the workplace environment.
D) the technological methods and infrastructure used to accomplish an organization's work processes.

Accepted Answer

Organizational culture, supervisory-management personnel, and group cohesiveness have a direct impact on an employee's work behavior. The culture and values of an organization influence how employees feel about their work and their colleagues, while the behavior of supervisors and managers can impact an employee's motivation and job satisfaction. Group cohesiveness also affects how employees work together and can influence their level of commitment to the organization. While the economy, physical environment, and technology can all impact work behavior, they are not as directly tied to interpersonal relationships as the factors listed in option B.

Question 10

The study of human relations broadly analyzes
A) workplace relations, dilemmas, and strategies.
B) human behavior, prevention strategies, resolution of behavioral problems, and self-development.
C) the relationship between human behavior and technological advances.
D) individual behavior patterns.

Accepted Answer

The study of human relations encompasses human behavior, prevention strategies, resolution of behavioral problems, and self-development, focusing on understanding and improving interactions among people.

Question 11

A major function of group membership is that it satisfies social needs.

Accepted Answer

Group membership can provide individuals with a sense of belonging, social support, and social identity, which are all important social needs.

Question 12

In Whole Foods Market, the organization and employees value their customers and consistently strive to provide service that "satisfies and delights." In return, employees' efforts are valued and their results are rewarded.In this example, work behavior is influenced by
A) organizational culture.
B) job influence.
C) family influence.
D) motivation.

Accepted Answer

The behavior of employees in Whole Foods Market is influenced by the organization's culture, which values customer service and rewards employee effort and results. This aligns with the broader idea of organizational culture, which encompasses shared values, beliefs, and practices that shape employee behavior within a company.

Question 13

Self-disclosure is considered a major theme of interpersonal relations because
A) the ability to express anger is the best way to resolve conflicts.
B) it helps stop rumors in the workplace.
C) the opportunity to express frustration will result in improved customer service.
D) it helps eliminate unnecessary guessing games.

Accepted Answer

Self-disclosure helps eliminate unnecessary guessing games because it allows individuals to share their thoughts, feelings, and experiences with others, leading to increased understanding and improved communication. This can lead to more effective problem-solving, stronger relationships, and a greater sense of mutual trust and respect.

Question 14

Many companies are improving interpersonal relations by
A) attempting to establish a strong financial structure to ensure employee satisfaction.
B) using technology to enhance employee involvement in management decisions.
C) organizing their workers into teams in which each employee plays a part.
D) offering more services to stockholders.

Accepted Answer

Organizing workers into teams allows for better communication and collaboration, leading to improved interpersonal relations among employees. A strong financial structure, technology, and services for stockholders do not necessarily address interpersonal relations among employees.

Question 15

Frederick Taylor's scientific management theory basically argued that
A) productivity could be improved by breaking jobs into isolated specialized tasks and assigning workers to each task.
B) the informal organization that workers formed through their relationships was the key to productivity.
C) there were other ways besides human relations to humanize the workplace.
D) organizations needed to determine how to tap workers' desire to perform.

Accepted Answer

Taylor's scientific management theory emphasized the need to break down tasks into smaller, simpler tasks that could be easily learned and completed by workers. This specialization of tasks could lead to increased productivity and efficiency in the workplace.

Question 16

One reason that the importance of interpersonal relations in business is increasing is
A) organizations' ability to demonstrate bottom-line results.
B) the increasing isolation of the work through the use of computer technology.
C) organizations' increasing customer service orientation.
D) the decreasing costs of implementing human relations programs.

Accepted Answer

As organizations become more customer service oriented, the importance of interpersonal relations in business increases. This is because strong interpersonal skills help to build trust and positive relationships with customers, which in turn leads to increased customer loyalty and repeat business. As a result, businesses are increasingly investing in training and development programs to improve their employees' interpersonal skills.

Question 17

The major theme of interpersonal relations that deals with an individual understanding of how his/her behavior affects others is
A) communication.
B) self-awareness.
C) motivation.
D) trust.

Accepted Answer

Self-awareness is the major theme that deals with understanding how one's behavior affects others. It involves recognizing one's emotions and how they impact relationships, as well as being mindful of one's communication style and how it may be perceived by others. The other options (communication, motivation, trust) are all important aspects of interpersonal relations but do not directly relate to an individual's self-awareness.

Question 18

Career success is often a reflection of the strength in one's interpersonal skills.

Accepted Answer

Interpersonal skills, such as communication, teamwork, and emotional intelligence, are critical in building relationships and collaborating effectively with colleagues, supervisors, and clients. These skills can lead to better collaboration, increased productivity, and stronger job performance, ultimately contributing to career success.

Question 19

In general, the means by which we come to an understanding of ourselves and others is
A) organizational culture.
B) trust.
C) self-acceptance.
D) communication.

Accepted Answer

Communication is the process of exchanging information and ideas between individuals. Through communication, we are able to understand ourselves and others better. We can share our thoughts, feelings, and experiences with others, and can also listen to their perspectives. Effective communication requires active listening, empathy, and clear expression of thoughts and ideas. Therefore, D is the best choice as it directly relates to the means by which we come to an understanding of ourselves and others.

Question 20

Employees rather than organizations benefit from a commitment to total person development.

Accepted Answer

Organizations also benefit from a commitment to total person development as it leads to more skilled, motivated, and adaptable employees, which can improve organizational performance, innovation, and competitiveness.

Quiz 1: Introduction to Human Relations

The flow of information in a company declines when human relations is lacking

Peter's workplace contains a gym and on-grounds day care service.The company also offers employees monthly seminars on a wide range of topics such as stress management and living on a budget.Peter's employer demonstrates an appreciation for developing the concept of

Over time, the human relations movement

The Hawthorne studies contributed to the development of interpersonal relations through the discovery

A major source of frustration for workers in an information economy is the fact that they can process information much more quickly than the information typically is available and become bored in the resulting idle time.

Individuals can achieve greater satisfaction from their careers and personal lives when they are supported and strive to manage

The quality of one's work is related to one's ability to cope with family problems.

From an interpersonal relations perspective, major forces that influence work behavior include

The study of human relations broadly analyzes

A major function of group membership is that it satisfies social needs.

In Whole Foods Market, the organization and employees value their customers and consistently strive to provide service that "satisfies and delights." In return, employees' efforts are valued and their results are rewarded.In this example, work behavior is influenced by

Self-disclosure is considered a major theme of interpersonal relations because

Many companies are improving interpersonal relations by

Frederick Taylor's scientific management theory basically argued that

One reason that the importance of interpersonal relations in business is increasing is

The major theme of interpersonal relations that deals with an individual understanding of how his/her behavior affects others is

Career success is often a reflection of the strength in one's interpersonal skills.

In general, the means by which we come to an understanding of ourselves and others is

Employees rather than organizations benefit from a commitment to total person development.