Operations Management Study Set 1

Business

Quiz 2 :

Quality Management

Quiz 2 :

Quality Management

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The degree to which quality characteristics are designed into the product is known as quality of design.
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Use several quality measures that reflect productivity.
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Finally, a QMS can not only help to reduce quality-related costs and improve market share and profitability, but also improve productivity. In fact, virtually all aspects of quality improvement have a favourable impact on different measures of productivity. Improving product design and production processes, improving the quality of materials and parts, and improving job designs and work activity will all increase productivity.

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Training, supervision, and control are important elements in achieving quality of conformance.
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Quality characteristics included in the product's design must be balanced against production costs.
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Classify quality-related costs and calculate and interpret quality-measurement indices.
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How well the product or service does what it is intended to do is known as quality of design.
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Globalization and foreign competition began to change consumer's attitudes towards quality in the 1950s.
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Describe the Six Sigma and Lean Six Sigma quality management systems and calculate changes in profit resulting from Six Sigma projects.
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Service quality is more directly related to the interaction between customer and employee than is manufacturing quality.
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Companies that satisfy its customer quality requirements often require the commitment of their suppliers.
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Quality of performance relates to the basic operating characteristics of a product.
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Discuss the meaning of quality of goods and services from both the producer's and consumer's perspectives.
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Discuss the evolution of quality management into a quality management system, including key figures and their contributions.
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The probability that a product will operate properly within an expected time frame is known as quality of performance.
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The degree to which a product meets pre-established standards is known as quality of conformance.
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Use several common quality-control tools.
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The consumer makes the final judgment regarding quality.
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Describe several approaches used for involving employees in the quality-improvement process.
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The courtesy and competence of the repair person can be one aspect of maintainability.
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The dimension of quality related to the life-span of a product before replacement is known as durability.
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