Quiz 5: Service Design

Statistics

Services represent the fastest growing sector of the global economy and account for over 60% of global output and 45% of global employment. In Canada, services account for 76% of the labour force and 72% of GDP. The world's most industrialized nations are predominantly service economies.

Services represent the fastest growing sector of the global economy and account for over 60% of global output and 45% of global employment. In Canada, services account for 76% of the labour force and 72% of GDP. The world's most industrialized nations are predominantly service economies.

Service design and operations present unique challenges due to the intangible nature of services, the inherent variability in service delivery, and the co-production of value by the customer and service provider. The design process involves developing a service concept, defining the service package, and determining performance, design, and delivery specifications. The degree of contact between the customer and service provider has an impact on how individual services are designed and delivered.