April needs to tell her subordinate Naila that she will not be given a raise despite her excellent work. Before sending the message, April considers the severity of the message, the degree of surprise the subordinate will experience, her corporate culture, and her relationship with the subordinate. In this scenario, April is most likely considering these factors in order to
A) identify a language in which to deliver the bad news.
B) decide whether or not she should deliver the bad news at all.
C) determine the level of honesty she should include in the bad news.
D) determine who she can recommend to make the presentation instead of her.
E) choose a channel for delivering the bad news.

Question

Quizplus · Accepted Answer

April is considering factors such as the severity of the message, the degree of surprise, corporate culture, and her relationship with the subordinate to choose the most appropriate channel (e.g., in-person, email, phone) for delivering the bad news. These considerations help ensure the message is received as intended and maintains a professional relationship.

April Needs to Tell Her Subordinate Naila That She Will