Which of the following must be true of a buffer for it to be effective?
A) It should put the reader in a negative frame of mind to accept the bad news.
B) It should convey the bad news explicitly in the beginning of a message.
C) It should convey bad news to a reader ambiguously to avoid antagonizing him or her.
D) It should provide a smooth, natural transition to the body of the letter.
E) It should convert bad news into good news through persuasion.

Question

Quizplus · Accepted Answer

A buffer in communication, especially in delivering bad news, is designed to ease the recipient into the message. It should provide a smooth transition into the main content of the letter, preparing the reader for the upcoming information without immediately presenting the bad news, being overly ambiguous, or attempting to convert the bad news into good.

Which of the Following Must Be True of a Buffer