Mateo's employee made an error in a quotation that was sent to one of Mateo 's valued customers. This placed Mateo in an extremely awkward position with the customer. Mateo was furious with his employee and wanted to communicate this to him in the best way possible. Which of the following statements illustrates the most effective use of a phrase that communicates an appropriate tone?
A) I want you to have your documents reviewed by a peer before you send them to the customer.
B) Are you always this incompetent?
C) You should have double-checked the document before you sent it to our customer.
D) Please learn from your mistakes.
E) You have put me in an awkward position and this should not happen again.

Question

Quizplus · Accepted Answer

DA) This choice communicates a clear, constructive action for the employee to take in the future, promoting a solution-oriented approach without assigning blame or making the employee feel attacked.D) This choice encourages the employee to reflect on the mistake and grow from it, maintaining a positive and forward-looking tone.

Mateo's Employee Made an Error in a Quotation That Was