Jessica has been a loyal customer of the Deluxe Bank for more than ten years. Over the years, she has never faced any major problems with the bank. However, when she applied for a house loan recently, her request was rejected. In response, Jessica closed her current account with the bank and switched to another bank. Her response illustrates the phenomenon of
A) psychological repression.
B) emotional regression.
C) psychological reactance.
D) psychodynamics.
E) psychodrama.

Question

Quizplus · Accepted Answer

Jessica's response is an example of psychological reactance, which occurs when a person feels that their freedom to choose or make decisions is restricted or threatened, leading them to take action to regain that sense of freedom. In this case, Jessica reacted to the rejection of her house loan application by closing her account and moving to another bank.

Jessica Has Been a Loyal Customer of the Deluxe Bank