Which of the following is a function of customer relationship management software?
A) Call quality monitoring and recording.
B) Coordinated transfer, where a caller can be passed to another representative along with the data populated on a service representative's computer screen.
C) Representative/agent state control.
D) Automatically maintain a detailed audit history on customer accounts, transactions, and individual events.

Question

Quizplus · Accepted Answer

Customer relationship management (CRM) software is designed to manage a company's interactions with current and potential customers, and maintaining a detailed audit history on customer accounts, transactions, and individual events is a core function of CRM systems.

Which of the Following Is a Function of Customer Relationship