Which of the following is a function controlled by the computer telephony integration systems?
A) Generate event-related invoices and track payments.
B) Screen population of customer data when the customer answers the phone.
C) Development of e-mail/direct-mail lists.
D) Automatically maintain a detailed audit history on customer transactions.

Question

Quizplus · Accepted Answer

Computer telephony integration systems are designed to enhance the efficiency of communication in various ways, including the automatic display or screen population of customer data when a call is answered. This feature allows customer service representatives to have immediate access to relevant customer information, improving the quality and speed of customer service.

Which of the Following Is a Function Controlled by the Computer