Which of the following statements is true about an automated computer telephone interview?
A) It is typically built around an advanced interactive voice response technology along with voice broadcasting technology.
B) Customers are left with no option but to be interviewed by an automated process of questioning.
C) Customers are left with no option but to be interviewed by a representative of the organization.
D) It involves spamming to send unsolicited and indiscriminate bulk messages to various customers.

Question

Quizplus · Accepted Answer

Automated Computer Telephone Interviews are typically built around advanced interactive voice response (IVR) technology, which allows computers to interact with humans through the use of voice and DTMF tones input via a keypad. Voice broadcasting technology can also be used to deliver pre-recorded messages to large call volumes. This technology does not inherently involve spamming or force customers into a single mode of interaction, as they can often opt-out or choose other communication methods.

Which of the Following Statements Is True About an Automated