Which of the following strategies helps provide quality service to customers?
A) Address the customer using his or her first name irrespective of their consent.
B) Stay aware of the competition and the products offered by the competitor.
C) Focus on features of a product or service rather than its benefits.
D) Deny accountability while attending to the customer.

Question

Quizplus · Accepted Answer

Staying aware of the competition and the products they offer helps a business improve its own offerings and customer service by understanding what customers might expect or prefer. This knowledge can be used to tailor services or products more closely to customer needs, thereby enhancing the quality of service provided.

Which of the Following Strategies Helps Provide Quality Service to Customers