Looking for opportunities to generate small talk about nonbusiness-related matters with customers describes which type of customer encounter?
A) Establish rapport
B) Identify customer needs
C) Satisfy customer needs
D) Offer a channel partner

Question

Quizplus · Accepted Answer

Establishing rapport with customers often involves engaging in small talk about nonbusiness-related matters to create a friendly and welcoming environment. This helps in building a positive relationship with the customer.

Looking for Opportunities to Generate Small Talk About Nonbusiness-Related Matters