The concept of underpromise and overdeliver refers to ________ customer expectations.
A) failing to meet
B) creating
C) disregarding
D) exceeding

Name: The concept of underpromise and overdeliver refers to ________ customer expectations. A) failing to meet B) creating C) disregarding D) exceeding
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Question

Quizplus · Accepted Answer

The concept of underpromise and overdeliver means to set expectations at a manageable level and then exceed those expectations, thereby delighting customers.

The Concept of Underpromise and Overdeliver Refers to ________ Customer