When evaluating an organization's core competencies, customers must first be informed about the results of previous surveys.

Question

Quizplus · Accepted Answer

While previous surveys may provide insight into an organization's strengths and weaknesses, they are not a prerequisite for evaluating its core competencies. Core competencies are typically determined through analysis of an organization's unique capabilities and resources, and may not be directly related to customer feedback.

When Evaluating an Organization's Core Competencies, Customers Must First Be