The benefit of having guests participate in the service experience always outweighs the costs.

Question

Quizplus · Accepted Answer

While guest participation can enhance the service experience and lead to higher satisfaction, it does not always outweigh the costs. Factors such as increased training, potential for service inconsistency, and the need for more complex management can introduce costs that may not be outweighed by the benefits in every situation.

The Benefit of Having Guests Participate in the Service Experience