The amount of control over the quality, value, risk, or efficiency of the experience that guests think they acquire by participating is more important than the actual degree of control in determining the value of guest participation.
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Q21: A guest who is more engaged creates
Q22: The feeling of how long something takes
Q23: The benefit of having guests participate in
Q24: Letting guests participate can build guest commitment
Q25: Guests can learn to co-produce the experience
Q27: One strategy to invite guests to participate
Q28: Which of the following is a disadvantage
Q29: The constant monitoring by guests of the
Q30: Co-production is in the organization's interest when
Q31: Guest participation can help waits feel shorter.
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