Miguel is working for the hotel. He normally works the front desk, but his job today is to simply walk around the hotel concentrating on the lobby asking hotel guests how their stay is. Another term for this persons job function on this day is?
A) Lounge Leopard
B) Lobby Lizard
C) Pesky Pete
D) Nagging Nanny
Correct Answer:
Verified
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Q35: An advantage of the mail survey is
A)
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Q37: Structured guest interviews are very detailed, offer
Q38: Mystery shoppers are always trained observers who
Q39: Job performance standards are
A) performance expectations for
Q40: When deciding which quality assessment method should
Q41: The best evaluators are
A) mystery shoppers
B) trained
Q43: Service standards in hospitality are equivalent to
A)
Q44: If 95 percent of an organization's guests
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