When deciding which quality assessment method should be used, companies should consider who should collect and interpret the data.
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Q34: Which evaluation technique is more apt to
Q35: An advantage of the mail survey is
A)
Q36: Comment cards the easiest and cheapest form
Q37: Structured guest interviews are very detailed, offer
Q38: Mystery shoppers are always trained observers who
Q39: Job performance standards are
A) performance expectations for
Q41: The best evaluators are
A) mystery shoppers
B) trained
Q42: Miguel is working for the hotel. He
Q43: Service standards in hospitality are equivalent to
A)
Q44: If 95 percent of an organization's guests
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