Structured guest interviews are very detailed, offer excellent numerical data, and are relatively cheap.
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Q32: Knowing what has failed not what has
Q33: Which of the following is an advantage
Q34: Which evaluation technique is more apt to
Q35: An advantage of the mail survey is
A)
Q36: Comment cards the easiest and cheapest form
Q38: Mystery shoppers are always trained observers who
Q39: Job performance standards are
A) performance expectations for
Q40: When deciding which quality assessment method should
Q41: The best evaluators are
A) mystery shoppers
B) trained
Q42: Miguel is working for the hotel. He
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