Comment cards the easiest and cheapest form of data collection and allow for managers to analyze the data and fix service delivery service problems.
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Q31: Like comment cards, call-in feedback does not
Q32: Knowing what has failed not what has
Q33: Which of the following is an advantage
Q34: Which evaluation technique is more apt to
Q35: An advantage of the mail survey is
A)
Q37: Structured guest interviews are very detailed, offer
Q38: Mystery shoppers are always trained observers who
Q39: Job performance standards are
A) performance expectations for
Q40: When deciding which quality assessment method should
Q41: The best evaluators are
A) mystery shoppers
B) trained
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