When responding to a claim when your company is at fault, you should not take or assign personal responsibility for setting matters straight.

Question

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When responding to a claim when your company is at fault, it is important to take personal responsibility for setting matters straight and providing a satisfactory resolution to the customer. This shows accountability and a willingness to make things right. However, it is important to also avoid blaming or assigning fault to any specific individuals within the company.

When Responding to a Claim When Your Company Is at Fault