When listing a series of questions, you should save the most important ones for last.
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Q85: Requests for recommendations and references are routine,
Q86: When making claims or requesting adjustments, it's
Q87: When responding to a claim when your
Q87: The content of a news release follows
Q88: The most common types of routine messages
Q89: Always include a thank you in advance
Q92: In most messages making a claim or
Q93: The direct approach is an appropriate and
Q94: Do not point out benefits of complying
Q95: Most of your routine requests will involve
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