As General Manager of a company, Julian needs to write a message turning down a request for additional funds for a promotion drive planned by the company's marketing department. Which of the following lines would best serve as a buffer statement for this message, considering that you are using the indirect approach in organizing this message?
A) We would love to grant your request but budget constraints do not allow us to do so at this point.
B) We share your goal of increasing the company's revenues by 25% this year.
C) The marketing department is doing a great job out there and we would like to do all we can to help.
D) This year has proven to be one of dramatic growth for our company.

Question

Quizplus · Accepted Answer

The best buffer statement is B because it acknowledges the request and shows that the general manager shares the same goal as the marketing department. This helps to establish goodwill and open the door for a gracious rejection later in the message. Choices A, C, and D do not adequately buffer the message or address the request in a positive manner.

As General Manager of a Company, Julian Needs to Write