In a negative message that uses the indirect approach, an ideal explanation section should ________.
A) include a sincere apology
B) give additional information about the bad news revealed in the opening
C) first reveal the bad news and then suggest alternative courses of action
D) signal the negative news ahead
Correct Answer:
Verified
Q21: When conveying negative news you should always
Q22: When providing reasons for bad news in
Q23: Which of the following is NOT a
Q24: When using the indirect approach to organize
Q25: Dana, HR manager at a small company,
Q27: An apology should _.
A) be stated at
Q28: When using the direct approach in your
Q29: In a negative message using the indirect
Q30: As General Manager of a company, Julian
Q31: Which of the following is a guideline
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