Customers are likely to perceive deterioration in service quality in which of the following situations?
A) Demand exceeds maximum available capacity
B) Demand exceeds optimum capacity level
C) Demand and supply are well balanced
D) Demand is below optimum capacity
E) None of the above
Correct Answer:
Verified
Q2: Which of the following are consequences of
Q3: The most essential component in developing a
Q4: A company with insufficient capacity that wants
Q5: All of the following actions can help
Q6: When a restaurant offers a limited number
Q7: A bank decides to have the same
Q8: Which of the following may NOT be
Q9: Which of the following is NOT one
Q10: A call centre has a system where
Q11: In which of the following situations might
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