Which of the following may NOT be used by a manager of a service organisation to adjust or tailor capacity to match fluctuating levels of demand?
A)Anticipate the peak and off-peak periods of customer demand
B)Use more permanent employees
C)Train employees for multiple roles
D)Use more part-time employees
E)Rent or share extra facilities or equipment

Question

Quizplus · Accepted Answer

Using more permanent employees is not a way to adjust or tailor capacity as it is a fixed amount of labor. The other options allow for flexibility in adjusting capacity to match fluctuating levels of demand.

Which of the Following May NOT Be Used by a Manager