Managers need to ensure that staff members are neither over-utilised nor under-utilised.What might be consequences of overworking staff?
A)Customer value suffers
B)Staff morale decreases
C)Customer service suffers
D)Customer satisfaction decreases
E)All of the above

Question

Quizplus · Accepted Answer

Overworking staff can lead to decreased customer value, as staff may rush through tasks or make mistakes due to exhaustion or burnout. This can also lead to decreased customer service and satisfaction. Additionally, overworking staff can lead to decreased morale, as employees feel stressed and overwhelmed, which can lead to decreased productivity and job dissatisfaction. Therefore, it is important for managers to ensure that staff members are not over-utilised and have a healthy work-life balance.

Managers Need to Ensure That Staff Members Are Neither Over-Utilised