Which of the following aspects represent the productive capacity of a service firm?
A)Physical facilities
B)Service-provision equipment
C)Number, experience and expertise of service personnel
D)a, b and c
E)b and c but not a

Question

Quizplus · Accepted Answer

The productive capacity of a service firm is a combination of physical facilities, service-provision equipment, and the number, experience, and expertise of service personnel. Therefore, all options (a, b, and c) are essential aspects of a service firm's productive capacity. Therefore, option D is the correct answer.

Which of the Following Aspects Represent the Productive Capacity of a Service