Dealing with a service organisation at 'arm's length' means customers and service providers interact through telecommunications or physical channels of distribution, rather than face to face.

Question

Quizplus · Accepted Answer

'Arm's length' implies a communication barrier, which could be in the form of telecommunications or physical channels of distribution, thus indicating that the interaction happens without face-to-face contact.

Dealing with a Service Organisation at 'Arm's Length' Means Customers