Blueprinting identifies potential _________ points, where there is significant risk of things going wrong and diminishing service quality.
A)tactical error
B)strategic error
C)fail
D)operational error
E)inconsistent service

Question

Quizplus · Accepted Answer

Blueprinting is a process used in service design to visualize service processes and identify potential fail points, where there is a significant risk of things going wrong and diminishing service quality.

Blueprinting Identifies Potential _________ Points, Where There Is Significant Risk