Many service organisations find it cost-effective to use intermediaries to outsource some of their tasks.An example of this, with regard to hotel and airline bookings, is to:
A)develop a call centre at the site
B)increase part-time staffing levels
C)use a travel agent
D)increase awareness
E)none of the above

Question

Quizplus · Accepted Answer

Using a travel agent is a cost-effective way for service organizations, such as hotels and airlines, to outsource their bookings. Travel agents have access to multiple suppliers and can negotiate deals, therefore providing better rates for their clients. Additionally, outsourcing bookings to a travel agent frees up staff time and resources for the service organization. Developing a call center, increasing staffing levels, and increasing awareness are not directly related to outsourcing bookings through an intermediary.

Many Service Organisations Find It Cost-Effective to Use Intermediaries to Outsource