The need for a customer to be present to receive a service makes which of the following considerations for distribution important?
A)Staffing a call centre
B)Arrangements for shipping products
C)Convenience of service schedules
D)Telecommunications technology
E)Self-service technologies (SSTs)

Question

Quizplus · Accepted Answer

Convenience of service schedules is important when a customer needs to be present to receive a service. It is necessary to offer service schedules that are convenient for the customer to ensure that they are available to receive the service at the specified time. Staffing a call centre, arrangements for shipping products, telecommunications technology, and self-service technologies may not necessarily be relevant factors in this case.

The Need for a Customer to Be Present to Receive