Which of the following factors has the potential to influence customer satisfaction with the service purchased?
A)How their questions are answered
B)How their physical possessions are treated
C)How they are treated generally by service personnel
D)The appearance of both the interior and exterior of service facilities
E)All of the above

Question

Quizplus · Accepted Answer

All of the given factors can potentially influence customer satisfaction with the service purchased. The way in which their questions are answered, how their physical possessions are treated, how they are treated generally by service personnel, and the appearance of both the interior and exterior of service facilities can all impact a customer's level of satisfaction with the service received.

Which of the Following Factors Has the Potential to Influence