External customer service audits are likely to occur?
A) Once, at the beginning of a customer service initiative
B) Repeatedly over time
C) Once, at the conclusion of a customer service initiative
D) Only in case of a customer service failure

Question

Quizplus · Accepted Answer

External customer service audits are usually conducted repeatedly over time to ensure consistent service quality and identify areas for improvement. They are not just a one-time event at the beginning or end of a customer service initiative, nor are they limited to cases of customer service failure. Regular audits help companies maintain high standards of customer service and stay ahead of the competition.

External Customer Service Audits Are Likely to Occur