Recovery, in the context of the four basic customer service principles, refers to?
A) Companies keeping their promises with services that are accurate and dependable
B) Companies respecting their customers and treating them in a fair and ethical way
C) Companies adding unexpected touches to their service
D) Companies fixing their customers' problems in a quick, meaningful way

Question

Quizplus · Accepted Answer

Recovery refers to companies fixing their customers' problems in a quick, meaningful way. This is a crucial aspect of customer service, as it can turn a negative experience into a positive one and retain the customer's loyalty.

Recovery, in the Context of the Four Basic Customer Service