If a company knows that it retained 1,700 customers but lost 250 customers, it would be able to calculate which customer relationship program performance metric?
A) Conversion efficiency
B) Customer loss rate
C) Senior management commitment
D) Maintenance ratio

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The Answer of If a company knows that it retained 1,700 customers but lost 250 customers, it would be able to calculate which customer relationship program performance metric?
A) Conversion efficiency
B) Customer loss rate
C) Senior management commitment
D) Maintenance ratio

If a Company Knows That It Retained 1,700 Customers but Lost