When a dispute remains unresolved, the final step in most grievance procedures is which of the following?
A) the union submits the complaint to senior management
B) make arrangements for an arbitrator to settle the matter
C) have management and the union discuss the complaint
D) put the complaint in writing and submit it to the supervisor
E) have the chief steward take the complaint to the superintendent

Question

Quizplus · Accepted Answer

When a dispute remains unresolved, the final step in most grievance procedures is to make arrangements for an arbitrator to settle the matter. An arbitrator is a neutral third-party who is hired by both the company and the union to hear the arguments of both parties and make a final decision. This decision is usually binding, meaning that both sides must accept and abide by it.

When a Dispute Remains Unresolved, the Final Step in Most