By installing automated check-in kiosks in airports, airlines have increased customer convenience and facilitated faster check-in by customers. It has considerably reduced the number of personnel attending to flight passengers. This has led to a decrease in characteristic of the airline service.
A) perishability.
B) intangibility.
C) customer contact.
D) homogeneity.
E) customer service.

Question

Quizplus · Accepted Answer

Automated check-in kiosks reduce the need for direct interaction between airline staff and customers, thus decreasing customer contact.

By Installing Automated Check-In Kiosks in Airports, Airlines Have Increased