One of the ways in which service businesses communicate a higher degree of trust to their customers is by having their employees be well-groomed, sharp looking, and dressed in appropriate uniforms. This is a way to address the characteristic of services.
A) intangibility
B) perishability
C) homogeneity
D) inseparability
E) heterogeneity

Question

Quizplus · Accepted Answer

Having well-groomed employees in uniforms helps to tangibilize the intangible nature of services, making them appear more reliable and trustworthy to customers.

One of the Ways in Which Service Businesses Communicate a Higher