Which of the following is a goodwill message?
A) a suggestion for improving service
B) a direct request for product information
C) a persuasive request for an adjustment when the customer is at fault
D) a complaint message that includes positive comments about the company
E) a sympathy card
Correct Answer:
Verified
Q57: A request is not neutral if you
A)
Q58: Handwritten thank-you notes appear more personalized and
Q59: One advantage of the direct organizational plan
Q60: When asking several specific questions in a
Q61: Recognition notes
A) point the blame at a
Q63: Which of the following is not a
Q64: Which of the following is an appropriate
Q65: A neutral reply is
A) sent in reply
Q66: A message is neutral if
A) you are
Q67: A written message is the best choice
A)
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