A CRM is only effective if it includes:
A)a customer experience management strategy
B)an online platform
C)free coupons for long term buyers
D)a social media strategy

Question

Quizplus · Accepted Answer

A CRM is meant to manage the customer experience, so having a customer experience management strategy in place is essential for it to be effective. An online platform, free coupons, and a social media strategy may be helpful additions, but they are not the core component of an effective CRM.

A CRM Is Only Effective If It Includes