Which tool would organizations want to use if their goal was to engage customers in collaborative dialogue for mutual benefits?
A)online forum
B)societal marketing
C)social CRM
D)social media

Question

Quizplus · Accepted Answer

Social CRM (Customer Relationship Management) tools are designed specifically to help organizations engage with customers in collaborative dialogue. It allows for two-way communication, enabling the exchange of ideas and feedback, which can lead to mutual benefits for both the organization and its customers. Social CRM platforms also help organizations manage customer relationships across various social media channels, including Facebook, Twitter, and LinkedIn, among others.

Which Tool Would Organizations Want to Use If Their Goal